We spend more time with our co-workers than with our own families, so why not make it a joyful experience ? Everything we do or say is to satisfy a need - more or less successfully so, right? Now let’s get it started with following tips and behaviours to make the work a better place.
Keep away from any judgements, speculations or evaluations in this phase. Soon enough, you will notice how by sticking to the absolutely undeniable facts, you will be able to have a perfectly solid foundation for the coming conversation.
“Leave your emotions at the door” … frustrated, excited, angry? couldn’t be more counterproductive. Emotions will happen, whether we want it or not. So here's your choice: suffer them, or use them for what they really are: a message. To express your feelings or experience other’s with the empathy.
No matter your culture, your education, your environment, Needs are something we all share and can relate to. Efficiency, certainty, Trust, Security etc. When you bring the conversation to this level, you can relate with or have anyone relate to what you truly mean.
Formulate doable present tense action-language requests to someone for a specific conduct. Not a threat-loaded demand. Providing clear actionable behaviours will only make it easier for the receiver to willingly contribute.